PRIVACY POLICY

1. Information We Collect

We may collect personal information that you provide directly to us, such as your name, email address, account credentials, booking details, profile information, uploaded documents, and communications you send to us.

We may also collect technical and usage information automatically, including IP address, browser type, device information, referral pages, and interaction data.

2. How We Use Information

We use your information to:

• Provide, operate, and improve our services.
• Create and manage your account.
• Process bookings, inquiries, and support requests.
• Communicate service updates, legal notices, and relevant information.
• Protect against fraud, abuse, and unauthorized access.
• Comply with legal and regulatory obligations.

3. Legal Bases (UK GDPR)

Where applicable, we process personal data based on one or more lawful bases, including contract performance, legitimate interests, consent, and legal obligation.

4. Sharing of Information

We may share information with trusted service providers who help us operate the platform (for example hosting, authentication, analytics, scheduling, and support tools), under appropriate contractual and confidentiality controls.

We may also disclose information where required by law, legal process, or to protect rights, safety, and security.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

6. Your Rights

Subject to applicable law, you may have the right to access, correct, erase, restrict, object to, or port your personal data. You may also withdraw consent where processing relies on consent.

To exercise these rights, including account deletion requests, contact us at support@doubleaconsults.com. We may request identity verification before processing requests to protect your data from unauthorized access.

Authenticated users can submit DSAR and export requests through our API endpoints, and we keep auditable records of request receipt, due date, and completion status.

We aim to respond within applicable legal timelines. In some cases, we may retain limited information where required by law, for fraud prevention, dispute resolution, security obligations, or backup/archival integrity during scheduled deletion cycles.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, analyze usage, and improve performance. You can manage cookie settings through our cookie popup and your browser controls.

For detailed information, see our Cookie Policy and our Consent Preference Center.

8. Security

We implement reasonable technical and organizational safeguards to protect personal data. However, no transmission or storage system is guaranteed to be 100% secure.

9. International Transfers

Where data is transferred outside the UK, we take appropriate steps to ensure adequate protection, such as standard contractual safeguards.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or your data rights, contact: support@doubleaconsults.com.